Mobilize the Emergency Response Team (ERT) via PagerDuty Prepare written and verbal incident communications for distribution to internal stakeholders, external customers, State and Federal commissions Coordinate Post incident Reviews (PIR's) to drive continual improvement Prepare customer facing Root Cause Analysis (RCA) documents Monitor and continually improve incident

The development of NENA (National Emergency Number Association) i3 standards compliance enablement interface of our ECH (emergency call handling) product portfolio The interoperability validation of our ECM (emergency call management) NENA i3 compliance with both our internal NGCS and ECH solutions and these with external vendors as prioritized by the product management t

Collaborate with the Sales Operations and Channel Operations teams to fully understand success goals, support and sales processes with an aim to identify process breakthroughs and reduce friction for internal teams, partners and end customers Understand and manage Salesforce data models to accurately identify/correct missing data, align data structures and map fields in s